SECTION 1 – RETURNS, REFUNDS AND EXCHANGES
To be eligible for a refund on a workshop, the commencement of the workshop must not be within a period of 10 working days from the time we receive the notification in writing.
To complete your refund or exchange, we require a receipt or proof of purchase.
Upon receiving the request for refund, we will notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a transfer of credits to another workshop of equal value or higher. If you are entitled to a refund, we will notify you via e-mail how the amount will be credited back to your account.
SECTION 2 – LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your mail if refund is by cheque payment or bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SECTION 3 – SALES ITEMS
Only regular priced workshops may be refunded. Unfortunately, sale items such as workshops purchased with bundle deals, group discounts or early bird discounts cannot be refunded.